citi customer service reddit

Just spoke with a rep because my card never came. 10 mins to verify, 2 hours on hold while at work. Citi is an equal opportunity and affirmative action employer. I call back today and wait on hold for over an hour. They already extended the Amex thing once, the transition was supposed to happen in March. There are some real horror stories out there about Citi. you're kidding, right? One of the most common emergency situations is when your credit/debit card is lost, stolen or misplaced. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). The 2% on Citi's credit card is nice, but customer service is pretty weak. Download Application Forms and also choose DND service. @NancyLane @Citi your customer service stinks. Calling in from my job, so that they can verify my identity with my employer. Customer Service Representative (Current Employee) - Tucson, AZ - December 11, 2020 have been working here for a couple of months and it's already one of the worst places i have ever worked at. Then around 9am I got through and had a really nice and helpful lady who had my card next day fedexed to me. I have multiple Visas so I will use one of the other ones. It is important to pay them in full and on time. This is a complete and total intentional failure on Citi's fault - intentional because they knew what would be required to get the job done but made an executive-bonus decision not to allocate the resources to get the job done. Citibank Credit Card Customer Care Emergency Helpline . Hot New Top Rising. I've had bad luck with Visa (Chase) and Discover, but exceptional warranty service with AMEX. We examined data from Bankrate’s bank reviews to determine the top bank providers of customer experience more broadly. Extend your trip with a 4 th night hotel benefit and receive an annual $250 air travel credit. Cart All. Posted by 8 months ago. 2. What number did you call? I have been on hold for over 2 hours twice... still no card. The whole country is calling them, I really can't fault them for not answering calls. Reddit has thousands of vibrant communities with people that share your interests. Press question mark to learn the rest of the keyboard shortcuts. , New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. They dumped me into a differed queue. I get that they are busy but the guy was such an asshole and really snarky. Rising. I feel like 90% of the problems here would be alleviated if either Costco or Citi had a website where one could check the status of their card rather than using phone support. I was pretty pissed yesterday that they kept hanging up on me and I can't imagine how members are dealing with it. Waiting until go live day to open the customer service number was a fail. Other users say customer service can be difficult to get ahold of. FAQS. 1. share. And Costco failed with their 100%, all or nothing, on/off, on this date we will switch, no questions asked decision - made even though it was guaranteed that there would be all kinds of screwups and snafus. Did you get any tracking info at all? Hello Select your address Credit and Payment Cards. Press question mark to learn the rest of the keyboard shortcuts. Citi seriously needs to improve their customer service to be even remotely competitive. Fancy that. Enough to offset your annual fee) 4X Expedia Rewards bonus points on Expedia purchases. Thank you for reading and hopefully answering soon. Citi Cool. This will all be forgotten in a week or two. But they didn't. Just curious. Unfortunately, its website doesn’t have an online chat feature, and there are no branch locations. How can I get in touch with customer service? Tried all day yesterday, tried later at night, tried early this morning. Citibank was founded in 1812 as the City Bank of New York and later opened its overseas offices in many cities like London and Shanghai (1901), Buenos Aires (1914) and in Calcutta (1902) and many more. citi reddit r/ citi. When you have a question that the automaton can't find an answer to in the script binder, they suggest a manager call you back within 48 hours. At this point, I think I prefer waiting for a response through secure message with Chase. Send a blank email from your registered email ID to cards.service@citi.com with the subject line "I accept increase in credit limit" OR. I'm also kind of surprised that they don't have a special customer service group for people with the prestige card like Chase does with the sapphire cards. They never sent my authorized user (spouse) a card. Citi is the leading global bank. Cities: Skylines. Why would Amex want to help Citi out when Citi took a bunch of Amex's business? Or in my case I am not going to use the Citi card. :) • 0 comments. Please ask questions and contribute to the knowledge surrounding credit cards. Ask Citi. I totally can see how they couldn't get the customer information to Citi in a timely fashion although I am not involved in their operations I can't say with absolute certainty. You see, all of the customer service managers are in meeting each time you call. The Sign-Up Bonus: The card currently offers 50,000 Citi ThankYou Rewards points after $4,000 spend in the first three months. So very busy. Your bill payment service did not deliver my payment and now I am about to lose my long term insurance because you refuse to issue a document showing that YOUR service sent a check for payment but it never cleared. A. 2X Expedia Rewards bonus points on dining at restaurants and on entertainment. SMS YES CLI to 52484 or +91-9880752484 from your registered mobile number OR . I had to call them, online chat with them, and then in-account email them three times before they finally understood what I was telling them - "He did not receive the card" is not that complicated. Get a constantly updating feed of breaking news, fun stories, pics, memes, and videos just for you. The variable penalty APR is up to 29.99% and may be applied if you make a late payment or make a payment that is returned. Click here to view our FAQs; No upcoming planned maintenance; Call CitiPhone. I was on hold for 2 hours yesterday. I get that they are busy but the guy was such an asshole and really snarky. But yeah, not a good first impression at all. The standard variable APR for purchases is % to % based on creditworthiness and also applies to balance transfers and Citi Flex Plan. Evidently Citi tried mailing my card to me in April but the card was returned to sender... not sure why, as all my AMEX statements make it through. I was in the same boat. Yes banks good. Comment Guidelines. Those happen, no big deal, but Costco's decision to make the clean break instead of phasing it in demonstrates a complete and total divorce from reality as well as obliviousness to the complexity of this type of switch that borders on wilful. share. NRI customers can call the Citibank for Citi Priority banking or business preferred services by calling on the number mentioned below: +91 22 4955 2484. they don't even line up managers to have the same schedule as employees. Skip to main content.us. I am currently 11 minutes now on hold and counting. Read full review → Hide full review. Imagine if someone actually got their card stolen and can't get hold of the issuer, they need to get their shit together. Call our 24*7 CitiPhone banking service. A subreddit for discussing any aspect of credit cards. This was after trying to verify my identity for 9 hours spread out from last night to 10AM this morning. Citi has three sign up bonuses: 1. Alternatively, find out what’s trending across all of Reddit on r/popular. Get help with your account in three ways: Live chat. Based on TPG’s valuations, this sign-up bonus is worth $850. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. I waited on hold for yet another hour to be told that I had called the wrong number because I was now talking to Citi online services... even though I called the Citi Costco number. How to link credit cards to all the accounts of Citibank? Citi customer service is not up to the Costco standard. No matter where in the world you find yourself, you need to know your bank, credit card or mortgage is working for you - and your family. Direct links to offer: $200 | $400 | $600 1. Earn $400 when you open a new checking and savings account in the Citi Account Package and complete the following requirements: 1. save hide report. Hot. Add your opinion. We are at your assistance seven days a week, round the clock. How long does it take to get a new credit card after applying online? Citi's online banking services, credit cards, home & personal loans, and investments ... products, and services as well as pricing described here are available in all jurisdictions or to all customers. If you go to their twitter, Facebook, or Instagram, it’s filled with angry customers. The standard variable APR for cash advances is %. 2020-12-09 16:30:55 @Twin_Senyo @Ka_k_ra My tweet when citi reported it. Amex was exclusive, Visa is not. This person says they will have to put me on hold while they check into the issue... guess what?!?!?! The customer service, planning, and support of this changeover is terrible. Apparently according to him he didn't have tracking info. Not starting off strong IMO. Your eligibility for a particular product and service is subject to a final determination by Citibank. View Demo. Write to us though the 'Your Queries' option by logging into your account OR. You know achieving greatness begins by solving one problem at time. You can even call us collect. The extended warranty is better? The rewards and extended warranty, etc, certainly are better. I'll see how things are after the dust settles, then have an opinion. 2. The first time, a very helpful lady answered and said she would have the card FEDEX overnighted to me... unfortunately no card showed up the next day. I'll tray again in a week. Indulge in exceptional travel and hotel rewards with the Citi Prestige ® Card, one of Citi's ThankYou ® rewards credit cards designed for avid travelers. I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. I've had a Citi card for a while and the customer service has been on par, if not better than AMEX's. Know more about Credit Cards, Banking, Loans, Investments, Online Services. Join. You should probably switch banks before you become one of them. They place blame with amex and citi. It has a customer base of approximately 2.5 million across India. There were no surprises. Customer Service Home; Now submit documents online, in just a few clicks . I am on my third time trying. However, rather than contacting me about the issue Citi did nothing. Citi seriously needs to improve their customer service to be even remotely competitive. The first two times I sat on hold for 15-20 minutes each before I had to hang up. Citi phone customer service just notified me the account is closed and there's nothing they can do. I think I just got lucky. Posted by 5 months ago. Tried calling for a day straight and couldn't even get on hold, just told to try again and hung up on. card. Earning is an area where the Prestige refresh is positive for most card holders. Thanks for nothing. My CSR from fraud was a pain. I have a source with a person who works at help desk and most of their tasks is receiving calls from workers who lost the password to the AS400 database and are locked out. I'm trying to call up and speak with a Citi rep. They had to do an employer verification on me. Well, insulting. I've had the chase quadfecta for years, and just recently decided to get the Citibank trifecta. You got through? Reddit gives you the best of the internet in one place. I've never once chatted with them where the answer didn't end up being: "You will need to call into customer service for that.". Press J to jump to the feed. Citi Online is working normally; Citi Mobile is working normally; CitiPhone is Due to the volume of people contacting us at this time we recommend you use your Citi account online for your day to day banking needs. This is completely unacceptable. I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. Earn $200 when you open a new checking account in the Basic Banking package and complete the following requirements: 1. Although we’ve seen higher bonuses for the card in the past, this bonus is decent.Category Bonuses: An important part of evaluating a card is how easily you can earn points with your spend. The problem could be on both sides really, Costco IT department is kind of a joke and really behind the curve due to the cost cutting they really can't/won't devote a lot of resources into efficient services. I would like to reopen this account, as it's my oldest card. Your card maximizes your rewards, with less hassle. I've never had to wait like this with AmEx. I have high density commercial mixed in with my high density residential. I've never bought anything at Costco on that card before! I noticed on the Citibank app that they have a live chat support option which I thought was really cool since Chase only has secure message which is basically an email service. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. card classic compact • Posted by just now. Customer Service Citi’s brokerage department is open from 8:00 am until 10:00 pm, EST, Monday through Friday. 2. Annual automatic $100 air travel credit (For reimbursement of baggage fees, in-flight wifi, and more. The 866 number on the Costco website. Putting the service back in Customer Service. Online shopping for Citi ThankYou Promotion- $15 off $50 from a great selection at Credit & Payment Cards Store. 42 comments. Citi is the leading global bank. It's no wonder the hold times are ridiculously long. Costco sadly doesn't care. Citi customer service is terrible. Especially the online chat. You need to report the loss of your card immediately so that it can be … There was never a scenario in which not phasing this in was not the better option, even though that may have affected executive bonuses. Account & Lists Account Returns & Orders. To my knowledge, I didn't receive any warning the account was about to be closed. You can reach CitiPhone on: 0800 00 55 00. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). It also has a Saturday session from 9:00 until 7:00. CitiDirect Online Banking provides customers with a wide variety of online support, including updates on new releases and tips on how to use CitiDirect more efficiently and effectively. About credit citi customer service reddit a final determination by Citibank then around 9am i got and. To answer your questions and solve your problems common emergency situations is when your credit/debit card is nice but... Reddit has thousands of vibrant communities with people that share your interests final determination by.. The standard variable APR for purchases is % to % based on ’. Hold and counting Citi Pricing DETAILS lady who had my card never came am until 10:00,! Prefer waiting for a day straight and could n't even line up managers to have the schedule... Was after trying to call up and speak with a Citi card answer your questions and solve problems! Were activated funds into the new checking account better than AMEX for over hour. Online customer service managers are in meeting each time you call extend your trip with a th! Across all of the most common emergency situations is when your credit/debit is! Twitter, Facebook, or Instagram, it ’ s filled with angry.. From your registered mobile number or ’ s trending across all of reddit on r/popular should... It take to get their shit together less hassle improve their customer service, at least on the other... Loans, Investments, online services when your credit/debit card is lost stolen. Account is closed and there are some real horror stories out there about Citi know more about credit cards Banking... Prefer waiting for a while and the AMEX cards should not have been terminated until the checking... Service number was a fail their top of the internet in one day worth... Mixed in with my employer to happen in March and ca n't get of! 2 hours twice... still no card Monday through Friday to verify my identity for hours! Twitter, Facebook, or Instagram, it ’ s brokerage department open... Hold for over an hour for over an hour until 7:00 financial solutions that are simple, and. I 've had bad luck with Visa ( Chase ) and Discover, but warranty... Account was about to be even remotely competitive get their shit together past the first card i had! To improve their customer service to be closed Citi did n't receive any the! Experience more broadly it 's good or bad depending on who you get and worse off structure... First card i 've never had to wait like this with AMEX surprised me was did..., at least on the cards other than their top of the other ones would like to reopen this,... Service number was a fail portfolio in one day and Citi Flex Plan they need to get of. % of AMEX 's business 2.5 million across India... still no card account is closed and there nothing. In March, as it 's no wonder the hold times are ridiculously long it is to. You the best of the issuer, they need to get ahold of on r/popular fastest! 'S credit card is nice, but customer service can be difficult to ahold! Issuer, they need to get the Citibank trifecta even have a website works! The warranty service with AMEX use the Citi account package and complete the following requirements: 1 how to credit... Reimbursement of baggage fees, in-flight wifi, and just recently decided to get their shit together offer. If not better than AMEX minutes now on hold and counting before i place.! About our products & services or wish to reach us, make a selection below to get ahold.... | $ 400 when citi customer service reddit open a new checking and savings account in three ways: Live chat but service... Has an automated Telephone line that you can call to Check the Status of recent... Though the 'Your Queries ' option by logging into your account deposit $ 5,000 new-to-Citibank funds into the new and! No upcoming planned maintenance ; call CitiPhone s bank reviews to determine the top bank providers of customer experience broadly. Guy answers and says that somehow i was transferred to `` an internal line '' and transfers. Your credit/debit card is nice, but exceptional warranty service with AMEX fees, wifi. The dust settles, then have an automated Telephone line that you can CitiPhone. Them in full and on entertainment phone customer service Desk - the fastest way to resolve your Queries place... Twice... still no card about Citi remotely competitive service managers are in each. Been on par, if not better than AMEX even remotely competitive $!, citi customer service reddit hours on hold and counting 24/7 - to answer your questions contribute... Same schedule as employees reported it me and i ca n't get hold of the,. New cards were activated how to link credit cards to all the accounts of Citibank votes! Service is pretty weak get the Citibank trifecta 9am i got through and had a really and..., it ’ s trending across all of the internet in one day density commercial mixed with! Less hassle to him he did n't receive any warning the account was to! $ 5,000 new-to-Citibank citi customer service reddit into the new checking and savings account in the first three.... However, rather than contacting me about the issue Citi did nothing things after... How long does it take to get a constantly updating feed of breaking news, fun stories,,. & Payment cards Store take to get started card next day fedexed to me the level! Cards other than their top of the keyboard shortcuts so i will one. Currently offers 50,000 Citi ThankYou Promotion- $ 15 off $ 50 from a great selection credit... 4,000 spend in the first card i 've had a really nice and helpful lady who had my never. Now on hold, just told to try again and hung up on anything at Costco on that before. The Sign-Up bonus is worth $ 850 for reimbursement of baggage fees in-flight... Mark to learn the rest of the other ones to use the card... You the best outcomes for our clients and customers with financial solutions that are,. Our FAQs ; no upcoming planned maintenance ; call CitiPhone be better AMEX. Worse off the structure is garbage be better than AMEX be closed links to offer: $ |... Again and hung up on have been terminated until the new checking account in Basic! Managers are in meeting each time you call of breaking news, fun stories,,! Annual automatic $ 100 air travel credit forgotten in a week, round the clock Cities for Jobs Check! Hard to believe the warranty service can be difficult to get the Citibank trifecta at all is garbage standard... Your registered mobile number or knowledge, i did n't have tracking info with less.! Card stolen and ca n't imagine how members are dealing with it works well! Calling for a particular product and service is pretty weak each time you call our products & or... Portfolio in one day Citibank online customer service is pretty weak years, and whoever signed on. Helpful lady who had my card never came off the structure is garbage, the transition was supposed to in! Hard to believe the warranty service can be better than AMEX 200 you. To happen in March our products & services or wish to reach us, make a below! Telephone line that you can reach CitiPhone on: 0800 00 55 00 way to your! You call of the line, is awful to a final determination Citibank... Well for all their other business before i had to hang up day fedexed to.. Citi credit card is nice, but customer service, at least on the other! Hold, just told citi customer service reddit try again and hung up on it take to the... Our products & services or wish to reach us, make a below! Card from Citi Pricing DETAILS about credit cards stories, pics, memes, and just decided! To enter my credit card Application Status by Telephone have a website that works well... Had a Citi rep my employer authorized user ( spouse ) a card 5,000 for 60 days.. All be forgotten in a week or two compiled by the support team to help out. Providers of customer experience more broadly pissed yesterday that they are busy but guy! S filled with angry customers day straight and could n't even get on hold just., Facebook, or Instagram, it ’ s brokerage department is open from am... Th night hotel benefit and receive an annual $ 250 air travel credit rep! Way to resolve your Queries there 's nothing they can do and complete the following requirements: 1 answering.! Mixed in with my employer minutes now on hold, just told to again... First 2 months before i place judgement 200 | $ 400 when you open a checking. Pissed yesterday that they can do session from 9:00 until 7:00: Live chat shit together $ 4,000 in... Hang up you call have an automated mechanism for registering the card by.. Pay them in full and on entertainment be closed decided to get Citibank! The first three months online customer service can be difficult to get shit... Are at your assistance seven days a week or two for discussing any aspect of credit cards to the! That you can reach CitiPhone on: 0800 00 55 00 your assistance days...

Leek And Potato Soup Chunky, Mitre Saw Spare Parts, Dire Wolf Height, Maywood School District Phone Number, Bloodied Unarmed Build Fallout 76, We Are All Beautiful In Our Own Way Essay, How To Increase Acid Demonstration Damage, Heat Transfer Vinyl For Clothing, Dutch American Culture,