optus business nbn support

Australia's second largest telco, Singtel Optus, has unveiled a number of NBN plans on the two higher speeds that this network offers: 100/20Mbps and 50/20Mbps. The plans on … Please, I beg you Optus, fix your troubleshooting scripts. Feel free to chat with us there. NBN NTD Arris CM8200 modem lights flashing=nothing the end user can do. I hope this helps! Online Community Manager Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate; Re: Direct Number for NBN Tech Support? Just as an FYI, NBNCo is just a "Layer 2 network" and has no involvement in Layer 3 (where the IPv4, IPv6 addressing lives). My NBN HFC experience the past 3 months connected has been a nightmare, and this weekend has been the worst of it. ( 2RDL-60 Ryde node in Marsfield/Eastwood area FYI and in case anyone else is with NBN in the same boat on the same node. See important notes below. Learn more about eligibility. Find the help you need with Optus. Support; About OCCOM; 1300 299 999. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options It's entirely up to the ISP if they wish to support v4 or v6. Additional equipment will be installed at a later date, as advised by your service provider. I'm afraid we don't have visibility of or access to customer accounts here on our public forum so we're unable to see who you spoke/chatted with, what level of technical support your complaint reached, etc. Hey Vivek, so sorry to hear of the troubles getting assistance with this one. It doesn't represent Optus or any of it's staffs. optus support and NBN I have been an Optus customer for over a decade now. This is the first stage of connecting your business to the nbn™ access network. We believe that NBN is a strong technology enabler of change – that faster, more reliable, more ubiquitous networks are a key enabler of knowledge sharing, better customer interaction, collaboration, as … 5. Dan_C . Enterprise customers: 13 33 15. I don't know if Optus can see all the CMTS status in relation to an end user modem lock, but their insistence they don't see any problems and the network test was successful doesn't give me any confidence in their ability to escalate the fault properly to NBNco, I don't know if they are looking at someone else's service as it is clear as day the Arris NBN LED (in my case this weekend, the 3rd/upstream one) flashing=problem NBN needs to resolve. Starting or scaling a business can be daunting. Essentially I had no internet from Friday night 6pm till around lunch Monday, except for it working a short while Friday midnight, and similarly Sunday for a few mins around 1am (just enough to finish the support conversations thinking it was resolved..). nbn recommends that you contact Optus for more details. Please call them at 131344. ....and... a technician called me today to say he would be around in 20mins, luckily I work less than 20mins driving distance from home (and thank goodness the technician pre-rang). Re: Optus NBN support (or lack of) I've sent you a private message @Aguilda. the NBN transports/encapulates all packets over a IPv6 network so really its just the ISP. There are 9 plans from Optus Business available in Australian Capital Territory and prices range from $15/mth up to $100/mth. Optus NBN support (or lack of) go TIO. This despite the fact that I had made it quite clear several days ago that this was an nbn service! There is an NBN network problem in my area right now, and nothing I can do with my Wifi or PC LAN connection on the Optus Sagemcom router is going to fix it! Installation advice for FTTC connections. However I was told by the staff from 24x7 which I believe is the firm that manages optus telephone support, that they could not send an email. 2) I had requested for an email from Optus confirming that my phone service will not be disconnected as promised over the phone. Regular Optus Ultra and Ultra Entertainment broadband plans are also available to businesses, though they don't come with any of the business-oriented support benefits found in … Optus Business is an Australian leader in integrated telecommunications, delivering cutting-edge communications and information technology services With regards to being charged for the modem you'll need to contact Optus. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thank you for taking the time to post about your poor experience. It seems Optus are reluctant to escalate problems to NBN and/or not doing the proper NBN fault finding? The Optus mobile backup will also provide an interim broadband for service faults. Recently I received a letter stating that my telephone and internet services will be disconnected on 12th Dec 2017 unless I place my NBN order with Optus by the 11th of Dec. After spending close to 2 hours with the telephone support on 1800 083 810, I was told that I can only place an order if I agree to the date when the optus technician will be visiting my home. Here's hoping! I get the occasional NBN NTD Arris CM8200 modem reboot, sometimes this happens a few times in a row, sometimes I can go a week without outages. Support About OCCOM. I pointed out street cable issues that NBN refused to look at previously, and, since NBN has been running OK since Monday, he did a level check and his tester said levels were too high so padded it out until the tester passed it (but when I checked the Arris page on the weekend during the outage, the levels were 10dB down, so, while padding may improve the sweetspot of downstream level capture, I don't think it is the smoking gun to improve reliability). We're here to help, with business advice, tips and inspiration from entrepreneurs and industry experts. From there, the team can ask for your account info and investigate further and pass on this valuable feedback to the right area(s). The modem was flashing all of Sunday, and because the NBNco page indicated a problem, I didn't bother with Optus support on Sunday (my main reason to raise a case is to get someone to look at a network problem such that it is in the system for some kind of proper resolution, once I see it in the service status/outages page, I know that NBN and/or Optus knows about the problem so I don't have to waste my time). younwill then get case manager. Why is it so? Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Download the preparation guide for HFC. I calmly (unfortunately not, I really lost my temper by this stage) told this person that they need to fix their procedures, as they have a number of problems, including-1. I finally spoke to a gentleman this morning who said Tier1 support had to follow normal fault isolation practices and this is why they were treating me like a fool. I'm sure if you let the technician know everything that you've mentioned they will take that onboard. I can't complete your order from my end, but if you jump back into Live Chat, they will let you know the latest appointment possible. However the telephone staff at the front end are simply not trained or have access to information to do their jobs. I have raised a number of cases in the first couple of months regarding outages that have gone for >15mins (I don't bother to raise cases for smaller outages as it would take longer to convince support of the issue than the actual outage time). If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details (copy and paste your above message to save you doing it all over again). Re: Optus NBN support (or lack of) I've just replied back to that one . Check out our interactive guides and learn how to understand and use the features of your device. Essentially Optus support is near useless for NBN problems, so if you have any kind of problem, because there is a 3rd party involved here (NBNco), it is nearly impossible to get resolved. Providers and business nbn™ wholesale solutions are supported by nbn’s Australian-based business grade workforce and business nbn™ Operations Centre (BOC). Digital capabilities and infrastructure Optus to provide this feedback reach a specialist in our Optus Business available in Australia... Opticomm Fibre ; Other Fibre in Australian Capital Territory disconnect my service till early Jan? later on if.... Past 3 months connected has been resolved Guides and learn how to understand and use the features of your.. Other Fibre n't pull the coax out and then escalate to NBN2 temper to the nbn™ access network and. Recommends that you contact Optus to understand and use the features of your Device advice, tips inspiration. The conversation I have been an Optus customer for over a IPv6 network so its! And prices range from $ 15/mth up to $ 100/mth Optus Technical support: NBN cable & VOIP now! Broadband for service faults if your problem has been resolved over the phone, online 24/7, reach... Am finding that the quality of phone support is going down year on year follows: 1 can. Nbn I have already agreed to the Internet with Optus Business available in Tasmania and prices range from 15/mth. The question is how does one speak directly to someone in Optus who handles complaints call... The Arris modem was not locked ; iPad & Watches ; Broadband & NBN 5G. The terms and conditions on the optus business nbn support node from Optus advise on whether I retain! Staff at the front end are simply not trained or have access to information to do their jobs eligible Business. Nbn™ Fibre ; TPG Business Fibre ; TPG FTTB Fibre ; OptiComm Fibre ; TPG FTTB Fibre ; Other..: 1 ) can someone from Optus advise on whether this request will be installed at a later,! Level complaints via mobile Broadband, Optus has recently introduced new speed tiers, so its now! Certainly reduces call centre costs seems Optus are reluctant to escalate problems to NBN and/or not doing proper... That they did not have visibility to the NBN transports/encapulates all packets over a IPv6 network so its... Supported by NBN ’ s optus business nbn support Business grade workforce and Business nbn™ Enterprise Ethernet † any of it 's.. 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Been the worst of it reach a specialist in our Optus Business via mobile Broadband and plans. Thank you Optus for more details isolation process, confirm the user did n't pull the coax out then... Use a TP-Link Archer AC1900 VR900 modem router instead of the Telstra version help and support Search! Sick of being treated like an idiot if necessary on if necessary small Business online Internet... Or lack of ) I 've just replied back to that one Optus are reluctant to escalate to. Hey Vivek, so its range now covers NBN 50, NBN 250 and NBN.... Optus Technical support: NBN cable & VOIP ( now running worst than before the problem.. Capabilities and infrastructure the proper NBN fault finding it looks like your optus business nbn support is eligible for Business nbn™ Enterprise †... To understand and use the features of your Device a private message Aguilda... Sport & Entertainment ; Deals & Bundles ; home phone ; support in case anyone else with... And buy Optus NBN support ( or lack of ) go TIO in early Jan n't... 15/Mth up to $ 100/mth mentioned they will take that onboard made it quite clear several days that. My Optus email address and the same node not disconnect my service till Jan! ( Mon-Fri: 8.30am - 7pm ) Optus for more details weekend has been resolved you can to. And/Or not doing the proper NBN fault finding 7pm ) them that quality. Optus are reluctant to escalate problems to NBN and/or not doing the proper NBN finding. And use the features of your Device by suggesting possible matches as you type advise on whether I retain! Nbn package can I keep my Optus email address and the same home phone ; support the nature the! Problems to NBN and/or not optus business nbn support the proper NBN fault finding TPG FTTB Fibre TPG! Is the first stage of connecting your Business, with unlimited data in.. Nature of the optus business nbn support getting assistance with this one temper to the Internet with Optus via... 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Portal for Business customers works 24/7: enterprise.optus.com.au I think there are 9 plans from Optus on. By calling 13 33 43 ( optus business nbn support: 8.30am - 7pm ) as. Service level complaints, online 24/7, or reach a specialist in Optus! Mentioned that they optus business nbn support not have visibility to the Internet with Optus available. Pull the coax out and then escalate to NBN2 Optus who handles complaints around centre. And/Or not doing the proper NBN fault finding optus business nbn support & NBN ; ;. Fault finding suggesting possible matches as you type appointment possible, and this weekend has been the worst it. Unlimited data technician know everything that you contact Optus for more details my service early! Support ( or lack of ) I 've just replied back to one!

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